Refunds & Return Policy
sensador´s Commitment tu Your Satisfaction
Return & Refund Policy
At sensador, we are committed to offering high-quality products designed to support your comfort, well-being, and daily self-care. We believe in the effectiveness of our products and encourage you to use them for a minimum of 14 days to experience their full benefits.
If, after this period, you are not fully satisfied with your purchase, you may request a return within our 30-day money-back guarantee by contacting us at
📧 office@sensador.com
Cancellation Policy
Order changes or cancellations must be requested within 24 hours of placing your order. After this timeframe, the order may already be in processing and we cannot guarantee that changes or cancellations can be made.
If your order is successfully cancelled within 24 hours, your refund will be processed within 7 business days.
30-Day Money-Back Guarantee
We stand behind our products and invite you to try them for at least 14 days. If you are still not satisfied, you may return the item(s) within 30 days from the date of purchase.
Please note:
- Items can only be returned after the initial 14-day usage period
- Shipping fees (if applicable) are non-refundable
To initiate a return, please contact our support team via our Contact Us page or email us directly at
📧 office@sensador.com
To help us process your request faster, please include your Order Number or the Name and Email Address used to place the order.
Damaged Items
We carefully package all orders to minimize the risk of damage during transit. An item is considered damaged if it is defective or physically broken upon arrival. Cosmetic damage to external packaging (such as dented boxes) with the product intact is not considered damage.
If your item arrives damaged, please notify us within 72 hours of delivery by emailing
📧 office@sensador.com
and include clear photos of the damage.
If approved, we will arrange a replacement at no additional cost. We do not offer refunds, replacements, or returns for items damaged due to normal use, wear and tear, or misuse.
Shipping & Delivery Issues
While we do our best to ensure timely delivery, sensador is not responsible for shipping delays caused by couriers, customs clearance, or other factors outside our control.
For delivery-related issues, we recommend contacting the courier directly. We are not responsible for lost, stolen, or delayed packages once they are in the carrier’s possession.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an incorrect address is submitted and we are not notified within 24 hours of placing the order, the order will not be eligible for a replacement or refund.
Policy Updates
sensador reserves the right to update or modify this Return & Refund Policy at any time without prior notice. It is the customer’s responsibility to review the most current version of this policy before making a purchase.
By purchasing and using sensador products, you agree to this Return & Refund Policy and any future updates.
If you have any questions, feel free to contact us at
📧 office@sensador.com